Beleaguered Research In Motion Ltd. acknowledged Friday that it is having problems with the popular BBM instant messaging service on its BlackBerry devices.
In a posting on its Twitter feed, the company said some Canadian and Latin American customers have reported BBM issues, and BlackBerry support teams are investigating the problem.
The Twittersphere was rife with complaints on Friday morning – from users in Canada, the U.S., the Caribbean and South America – about BBM service not working or being very slow. However, it was also clear that many users were having no problems with the service.
Some telecom carriers also acknowledged the problems. On its Facebook account, Saskatchewan Telecommunications told its customers that there was an interruption in service that was causing slow or delayed BBM service. The carrier said RIM was aware of the problem and working on it.